Our commitments

 
 
 

Sustainability is measured by a company’s ability to commit itself, to define and meet objectives while being aware of the importance of the non-financial element of risk. It is precisely this element that we deal with in an incisive, rigorous and continuous manner.

 
 
 
 
Commitment scope Targets Status
Energy Package  Improve energy efficiency by 20% in thermoelectric power generation by the end of 2011*
 Increase the power generation from renewable sources, in particular wind
 Avoid CO2 air emissions of 11.2 Mtonnes by the end of 2013 
 		  +20% energy efficiency in the thermoelectric sector
 Power generation from renewable sources increased
 seven times that in 2006
 586 ktonnes of CO2 avoided in 2006
 
Safety Achieve the “Zero injury” objective by developing a robust safety culture based on the interdependence of all workers   Strengthened the Safety Project (phase 2) with a focus on the human factor as a key element for ensuring risk prevention and protection
 Maintain decreased frequency and severity indices in line with previous years 
 
HSE Management System  Complete ISO 14001 and OHSAS 18001 integrated certification for all industrial sites by the end of 2010  Currently being implemented at the ERG Power station launched in 2010. 91% of certifications have already been issued at the other sites 
People Pursue managerial excellence through the system of corporate competencies and guidelines of the ERG managerial development model  26,339 hours of managerial training since 2007
 Average training indicator = 5.1 days/person
 
Community Contribute to the sustainable development of the community through structured initiatives in the economic, social and environmental field   Approximately EUR 2 million spent on activities of value for the community in 2010 and approximately
 EUR 10 million total since 2006**
 
Customers Make the customer the core of the marketing strategy and the efficiency of customer service   Comply with the response time for customers concerning written claims: > 99%
 Number of calls to the call centre answered within 30 seconds: >75%
 
Innovation Support the multi-energy strategy with appropriate initiatives in the research and innovation field   Organic photovoltaic and geothermal energy projects started 
Suppliers Assure correctness and transparency of dealings, adopting international best practices in the social responsibility area    Implementation of the new web platform for supplier qualification 
     

*     As compared with previous years, the goal of improving energy efficiency in refining was not reported following the modification of the reporting boundary.

**   Until 2009 data includes ISAB S.r.l.

 

 
 
 

Get involved and go to our Sustainability questionnaire!

 
 
 
 

Document mime-type: application/pdf Code of Ethics

approved by the Board of Directors of ERG SpA on November 10th 2011